What region are the DVD's?

The DVDs on sale on www.theworldstrongestman.com are PAL Format only.
Our DVDs are Region 2.

The two main world standards for video are PAL & NTSC. PAL tends to be used in European countries, whereas NTSC is used in the both North and South America. These standards are mostly incompatible, although some players will play multiple formats, so please check your manual, or with the manufacturer if in doubt.

How can I buy?

We accept the following credit and debit cards:
• Visa
• Maestro
• Mastercard
• Delta
• Switch/Solo
• Electron

The quickest and most convenient way to buy is through the website (where you can also use your PayPal account)..

However if you would prefer to place your order over the phone then you can telephone:
Customer Services team on 01256 355533
(for International calls please dial: +44 1256 355533),
or fax your orders to us on 01256 812668
(for International faxes please dial: +44 1256 812668).

Or you can pay by cheque/postal order.

If you are in the UK you can send a cheque in British Pounds sterling, made payable to brandedmedia. Cheques should be drawn on a UK Bank.
Please write your name and address on the back of the cheque.

The address to send your payment to is:
Brandedmedia Limited
Unit A
Lutyens Industrial Estate
Bilton Road
Basingstoke RG24 8LJ

Those not in the UK should follow the above advice for UK cheques, but should instead send a Money Order or banker's draft. Please note, we suggest you do not send cash through the post, as no responsibility can be taken for this.

Is it safe to use my credit/debit card?

Theworldsstrongestman.com is a Secure Shopping Guaranteed site. Shopping with us means you are protected by our secure transaction procedures. Most banks and credit card providers provide some cover for unauthorised use of your card; please check with them for your coverage of liability. Using our secure server means your credit card details are encrypted before being sent over the internet. Credit Card details are stored on a separate secure server. Your personal details are also stored securely, and certainly never passed on or sold to any other company.

What about other currencies?

Our site allows you to shop in UK Pounds, Euros or US Dollars. To choose the currency, simply click on the country or symbol when entering the store section and all prices will instantly convert to the currency of your choice. Please note that prices on our site are set by us and will not necessarily follow the international exchange rates.

How much is delivery?

Standard delivery is £4.99 (incl. VAT) in the UK for the first item, then subsequent items will attract a separate fee dependant on item. In the EU, there is a charge of £6.99 (incl. VAT) for the first item then an additional fee for each subsequent item. For the Rest of the World the charge is £11.50 for the first item and subsequent items will attract a separate charge dependant on item.

We dispatch most orders by Royal Mail, using 'Recorded Delivery' if applicable. Occasionally we will use a Carrier and a signature will be required on delivery. Please advise us if there is a problem with this or the location of your address.

Delivery promise

If the goods are in stock we will dispatch your order right away. If goods are lost or damaged in transit please call or email. If goods arrive damaged, please retain the product and contact us within 7 days of receipt.

How do I keep track of my order?

If in stock all orders should be dispatched within 24 hours.

Please help us out by allowing:
• 7 working days in the UK
• 14 working days in EUROPE
• 21 working days in USA
• 21 working days in Rest of the World

Before contacting us regarding a missing or delayed product. Should you have any problems with your order please contact our Customer Services on +44 1256 355533

Returns Policy

At theworldsstrongestman.com we want you to be happy every time you shop with us so we make our returns policy simple. If the goods we deliver are not what you ordered, are damaged, defective or the delivery is an incorrect quantity you must notify us of the problem within 30 days of receiving the order. We can either offer a refund or replace the item for you. In line with UK Distance Selling Regulations you may return the goods to us in their original condition within 30 days of your order for a complete refund. If you've received the wrong item or it's damaged we'll reimburse the postage costs incurred in returning the item. For all sealed media packs e.g. DVD, the items must be unopened with the license seal still intact. The goods need to be returned in mint condition and with the delivery note or invoice listing your unique order number and your name and address. For your own protection we advise you to return items by recorded delivery. If the item had a tag on it we'll only refund if these have not been removed.

Our address for returns is:
Brandedmedia Limited
Unit A
Lutyens Industrial Estate
Bilton Road
Basingstoke
RG24 8LJ
United Kingdom

Charges

If an item is returned that does not comply with terms and conditions, we will not refund you. The item will be returned back to you at your expense. You will be notified of this and other associated charges. Your statutory rights are not affected.

Your Statutory Rights

Where an item has a fault that was present when it was delivered, you have the right to reject it provided you do so reasonably quickly and, in any event you have the right to a repair or replacement (or a full or partial refund where repair or replacement is not available). These rights do not apply in respect of fair wear and tear, misuse, and accidental damage or where you decide you no longer want the item. Non-Receipt of Goods If you do not receive goods ordered by you within 30 working days of the date on which you ordered them you must notify brandedmedia in writing at the brandedmedia contact address of the problem.

If you notify a problem to brandedmedia under these conditions, brandedmedia will, at your option, either:
• Make good any shortage or non-delivery; or
• Replace or repair any goods that are damaged or defective; or
• Refund to you the amount paid for the goods

Cancelling an Item

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. However, we regret that we cannot accept cancellations of contracts for the purchase of products where the item has been unsealed. Should you have any problems with your order please contact our Customer Services on +44 1256 355533

International Shipping

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

PO Boxes

Please note that we do not ship to PO Box Addresses.

Website security At WSM,

Data security is one of our highest priorities and we do our utmost to protect the data you provide. When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. For technical and operational reasons it may be necessary to transfer your personal information to servers controlled by WSM. The confidentiality of your data will be protected at all times.

What are cookies?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. WSM uses cookies to recognise when you return to WSM. Cookies also enable us to gain information about the use of our services and to enhance our site according to the preferences of our customers. Of course, you can change your browser settings and shop at WSM without a cookie. Should you have further questions regarding our privacy policy, contact us. Our customer service also helps you if you need information about your data or if you would like to have details updated. If a change of our privacy policy should become necessary you will always find the latest version on this page.

Contact Us

We want to make shopping as easy as possible, so we should be able to help you out here. The quickest and most convenient way to order is via the website with a credit or debit card. It's completely safe and your details are secure. But if you've still got questions, or wish to place an order over the phone, then please call our Customer Service team:
From UK: 01256 355533
From all other countries: 00 44 256355533
You can Fax your order:
From UK: 01256 812668
From Overseas: +44 1256 812668 (Normal call rates apply)

If your query isn't urgent, why not use our contact form Customer Services are open Monday - Friday 9.30 - 5.30 Closed Saturday, Sunday & Public Holidays Or you can write to us:

Brandedmedia Limited
Unit A
Lutyens Industrial Estate
Bilton Road
Basingstoke
RG24 8LJ

The World’s Strongest Man.com commitment to privacy

WSM is committed to protecting the privacy of those using our site and the confidentiality of the personal information which our customers provide us with. We use the information we collect to provide services and to ensure that your order is processed smoothly. Beyond that we only use personal information if volunteered by you. WSM will not sell personal information or share personal information with third parties unless these are involved to fulfil your order.

At WSM we use the information we collect to serve our customers in the following ways:

When you place an order, we need to know your name, e-mail address, delivery address and payment details. This allows us to process and fulfill your orders and to keep you up to date on their progress.

In order to make the experience of shopping at WSM as engaging as possible, we store with your consent personal information and information about the order and the use of our services. This will enable us to personalise the website and to recommend titles that may be of interest to you.

With your consent we may also use your contact information to let you know about enhancements to the site, special offers and promotions. If you would rather not receive this information anymore you may inform us any time by using the unsubscribe link found on our correspondence.

How customers use WSM and the feedback they give us helps us develop and enhance the site. We are always interested to hear our customers' points of view.

If you decide to write a review or comment your Screen Name will be displayed and not your real name.

We reserve the right, however, to edit comments and reviews, or not to publish any comments or reviews which violate site guidelines.

If you respond to a promotion or competition we will ask for your name, address and e-mail address. This is so that we can fulfill the promotion, notify competition winners and track the popularity of our marketing activity.

WSM will never sell personal information or share personal information with third parties, unless these are involved to fulfill your order.

Our employees and associated companies are obliged by us to respect confidentiality.